30.12.2008 - Dubai Islamic Bank receives 'Best Call Centre Performance' Award for second year running
From AME Info: Dubai Islamic Bank (DIB) has received the 'Best Call Centre Performance' Award in the fourth Annual Service Quality Benchmarking Study, conducted by Ethos Consultancy, the region's leading provider for benchmarking service performance, mystery shopping, customer satisfaction surveys and brand audits. The award was presented by Ethos Consultancy to Dr. Adnan Chilwan, Chief of Retail and Business Banking. Also present were Amr Abbas, Head of Call Centre at DIB, Nasser al Awadhi, Head of Distribution, Retail Banking, DIB, and Robert Keay, Managing Director at Ethos Consultancy..... Full Article: Source