| Slow paper-dependent processes often hinder an insurer's ability to provide better customer service and compete in today's market. For insurers, the speed at which they quote a new policy, answer a policyholder's inquiry or process a claim can make or break their success. Although speed is a necessary component in business processes, insurance companies shouldn't sacrifice it for accuracy.
Syarikat Takaful Malaysia Berhad (Takaful Malaysia, the first takaful operator in Malaysia), has successfully deployed Hyland Software's enterprise content management solution (ECM), OnBase, streamlining underwriting and claims processes across its 40 sales and servicing outlets. New business is written sooner and claims are resolved faster without sacrificing data integrity. (Press Release)
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