| Avaya announced that Kuwait Finance House, one of the leading Islamic banks in the world, has implemented a contact center using Avaya technology. KFH offers Islamic banking services that include Retail, Commercial, Real Estate and Cars financing, Direct investment, and Investment portfolio services. Forbes magazine described KFH as the Harvard of Islamic banks.
After being selected to provide the next-generation Avaya Aura Contact Center solutions, Avaya expert consultants worked closely with KFH employees to identify best-practice processes in order to design and implement an efficient contact center setup to leverage KFH's strengths and help the business improve customer satisfaction..............................................Full Article: Source
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