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Real estate industry ‘lags rest of business’ on customer service

Posted on 23 November 2010

From IPE: The real estate industry still has “a long way to go” to catch up the rest of business in its approach to customers, according to Howard Morgan, managing director of real estate customer service consultants RealService.
In an article that forms part of the digital supplement on risk management that accompanies the November/December print edition of IP Real Estate, Morgan noted the findings of the UK Occupier Satisfaction Survey 2010, published recently by Property Industry Alliance and CoreNet Global UK, which reveals that occupiers rate their level of satisfaction at below 50%……………………………………….Full Article: Source

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