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Islamic Finance Briefing - Categorized | Banking, Emerging Trends, Market Moves more

Dubai Islamic Bank enhances customer service and cuts costs with Avaya IP telephony

Posted on 10 June 2009

From Ameinfo.com: Dubai Islamic Bank, the world’s first fully-fledged Islamic bank founded in 1975 has reduced its branch-to-branch communications costs by almost 50% in just six months by deploying an Avaya IP telephony solution.
Covering 80 branches and more than 3000 extensions, the new Avaya system also enables Dubai Islamic Bank to improve customer service via a single corporate directory, which allows customer enquiries to be resolved on the first call. …..Full Article: Source

 
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