Islamic banking has indeed won market shares in some GCC markets in recent years, according to Reinhold Leichtfuss, senior partner and managing director at Boston Consulting Group’s (BCG’s) Dubai office, and head of BCG’s Financial Institutions Practice in the Middle East.
“We observe, however, that for many customers the product features as well as the overall service quality play a big role in their selection of banks. Thus, Islamic banks also have to make sure that they are providing a better customer experience if they want to outgrow the market,” Reinhold Leichtfuss said……………………………………….Full Article: Source